Delete your account
You can close your account and have the personal data held with it deleted. This works whether or not you still have the app installed.
Applies to The Principals Group app for iOS and Android, and to the member community platform at theprincipalsgroup.com. Controller: TPG Corporate Holdings Ltd.
- Open the app and go to Settings
- Tap Account
- Tap Delete my account
- Confirm when prompted
What happens, and when
- Straight away. Your profile disappears from the member directory and from the location map. Other members can no longer find you or message you.
- Within 30 days. Your account, profile details, profile photograph, membership record, notification preferences and device tokens are deleted from our live systems.
- Within 90 days. Backups holding your information are overwritten in the ordinary course. Until then that information is encrypted, restricted, unavailable to our administrators and to other members, and is not restored into a live system.
What we delete and what we keep
If you’d rather not close your account
You don’t have to delete everything to change what we hold. You can edit or clear most profile fields yourself in the app, hide yourself from the member directory and the location map in your privacy settings, turn off push notifications and marketing email, and withdraw the location permission in your device settings.
If you want a specific piece of information removed but want to keep your membership, email us and say what it is.
How we check it’s really you
Before we delete an account we need to be reasonably sure the request comes from its owner. Usually the email address you write from is enough. Occasionally we may ask one further question to confirm. We won’t ask you for identity documents unless there’s a genuine doubt, and we won’t ask for information we don’t already hold.
How long we take, and what if something goes wrong
We’ll confirm we’ve received your request and act on it without undue delay, and in any event within one month. If a request is unusually complex we may extend that, and we’ll tell you why before the first month is up. There’s no charge, and asking us to delete your account won’t affect how we treat you.
Deleting the app from your phone doesn’t delete your account. You need to use one of the two routes above.
If you’re unhappy with how we handle your request, tell us first at tech@theprincipalsgroup.com. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or, if you’re in the EU or EEA, to the supervisory authority where you live.
Contact
Email: tech@theprincipalsgroup.com
Post: TPG Corporate Holdings Ltd, Level 24/25, The Shard, 32 London Bridge Street, London SE1 9SG, United Kingdom
Our privacy notice explains everything else we do with your personal information.